Refund policy

Every piece we make is engraved to order with a name, date or word you choose. That makes each one unique to you, and it shapes this policy: we can remake or refund anything that arrives wrong, but we can't resell a necklace with someone else's name on it.

We can cancel or amend any order free of charge before engraving begins, which is usually within 5 HOURS of you placing it. Email bcowaski100@gmail.com with your order number as soon as you can. Once a piece has been engraved we can no longer change it.

Title

Last updated: August 2026

1. General

2. Damages and Issues

3. Orders That Never Arrive

4. Returns

5. Refunds

1. general

If we got it wrong, we fix it. Always.

Contact us within 30 days of delivery at bcowaski100@gmail.com and we will remake the item or refund you in full, your choice, if:

  • The engraving does not match what you submitted at checkout
  • The item arrived damaged, faulty, or defective
  • You received the wrong item, metal finish, or box
  • The item does not match its description on our site

Send a photo of what arrived. That's usually all we need, and it means you won't have to ship anything back before we start making it right.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at bcowaski100@gmail.com. Please note that returns will need to be sent to an address that we will provide through email.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at bcowaski100@gmail.com

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. orders that never arrive

If tracking shows delivered but you don't have the parcel, contact us within 30 days and we'll open a claim with the carrier and work it out with you.

4. returns

If a return is needed for a fault, mis-engraving, or our error, we pay the return shipping and will send you a prepaid label. We do not offer prepaid returns for change-of-mind requests, because we do not accept them on personalized items.

5. refunds

Approved refunds go back to your original payment method within 7-10 business days of us approving the claim. How quickly it appears after that is up to your bank or card issuer, not us. Original shipping charges are refunded when the fault was ours.